Chain Maille ... No Longer Just For Knights

Frequently Asked Questions

Ordering Help

For Australian and International purchasers we accept payment via PayPal or credit cards (MasterCard and Visa only) through our merchant facilites.   For Australian purchasers only we also accept bank deposits and cheque/money orders.

As an Australian based business we accept AUD (Australian Dollars).  If you are an overseas customer your invoice will show the AUD amount, but your final bank charges may be more or less depending on the current exchange rate.  To get an idea of what the exchange rate MAY be look at sites like www.xe.com for an estimate.

As an Australian business we do charge GST (10%) to Australian residents only.  This is included in our displayed prices. As in international customer, you will see the ex GST prices once you have created an account and logged in. 

If you are an international customer, you are liable for all and any taxes and charges your countries may charge for imported goods.  It is  your responsibility to make yourself aware of these charges before purchasing from Aussie Maille.

All our jump rings and scales have a Quantity Discount applied to them. The more of one type of product you order, the cheaper it becomes. Quantity Discounts are displayed on the product page of the eligible items and show the amounts needed to buy to reach each level and the price/unit at that level. The discount only applies to same colour with in the product, not a mixed lot.

We also currently have an additional 10% discount for all orders that are $350.00 and over.

And if that wasn't enough, we have a Rewards Program in place that allows you to swap out points earned for product....that's right, free product. For more information see the How do Rewards Points work page.

Aussie Maille's Rewards Points System is our way of saying Thank You to our fabulous customers.  Please see our Rewards Points Explained page for more information on how they work and how you can take advantage of this system.

Your privacy is very important to us at Aussie Maille.  For more information, please read our Privacy Policy page.

At Aussie Maille we offer a 14 day return policy. Goods must be in the EXACT same condition in which they were sent.

All returns must be sent via registered mail, at your cost unless an error was made in your order by Aussie Maille.

Once we are happy with the condition of the returned products, we will refund the price paid, excluding the cost of shipping them to you.  Please note all refunds will be made via the method of original payment ie if you paid via credit card then that is where we will refund to.

Restocking Fee:  Please note that we do charge a 20% restocking fee on change of mind returns.

Digital Products..

Due to the nature of digital products returns will not be accepted and are therefore non refundable.  Please make sure you order the correct tutorial for your needs.

 

Shipping Help

We currently ship all our parcels via Australia Post.

**Express Shipping Note: Express shipping relates to the speed in which Australia Post delivers your package to you, it is not a guarantee that your order will be processed any quicker in the queue. We do not offer a service that puts you to the top of the list. We try and get all orders out in a timely and fair manner.

Shipping to Business Address: If you are shipping to a Business address, especially in a major city, you must include as part of the address the name of the business you work at. Australia Post will not always deliver items in the CBD without a business name. If a parcel returns to Aussie Maille because of a missing business name you will be liable for the second lot of shipping costs incurred by Aussie Maille.

 

This is dependent on a few things, some of which are out of our control: 

Processing Times: we aim to get all orders out within 24hrs of them being placed but weekends/public holidays and periods of high activity (sales, Christmas period) will potentially delay this.
The Shipping Method: if you are an Australian customer and you choose our flat rate, then it can take 3-7 business days to reach most places within Australia. If you choose express it is generally overnight if you are in the express shipping network, or a couple of days if not.
The Distance from us to You: Obviously those that live closer to us will/should get their items quicker than those on the other side of Australia or overseas.

If you have chosen flat rate and wish to upgrade to Express, you will need to contact us asap. If we haven't packed your order already we can upgrade your shipping, obviously if the order is packed already this won't be possible.

If you have have placed your order and notice the shipping address is incorrect, then please contact us immediately. As long as your order hasn't been taken to the Post Office, we can change the shipping address. Obviously once it has gone to the Post Office, we cannot recall it. Any orders shipped out with an incorrect address will not be credited back to you until we have received them back.

We understand how it happens, you place your order and then remember you needed some clasps, or ear wires, or just more jump rings....it's OK, we understand totally.

As long as the first order hasn't been packaged up we are happy to combine orders, but you must let us know as soon as possible.

What we can't do is give you any discounts your combined orders might have made you eligible for. As an example, if you ordered 3 bags of rings and then ordered another 2 you would not get the discount you would normally receive for buying 5 bags of the same rings.

Combining orders can also slow the processing down, so for the best service and price we suggest you take your time, make sure you get all you want before you submit your order.

Yes we do, happily. Please note if you are importing into your country, you are liable for all and any custom and import duties your country applies.

We currently ship all our parcels via Australia Post.

For Australian orders via the Australia Post Parcel System we offer a flat rate of $6.50. For express shipment and overseas shipping, the cart will display the cost of shipping your items prior to you checking out.

**Express Shipping Note: Express shipping relates to the speed in which Australia Post delivers your package to you, it is not a guarantee that your order will be processed any quicker in the queue. We do not offer a service that puts you to the top of the list. We try and get all orders out in a timely and fair manner.

Shipping to Business Address: If you are shipping to a Business address, especially in a major city, you must include as part of the address the name of the business you work at. Australia Post will not always deliver items in the CBD without a business name. If a parcel returns to Aussie Maille because of a missing business name you will be liable for the second lot of shipping costs incurred by Aussie Maille.

Bulk Shipping Charge: Larger items, that is items that cannot alone fit into a 500gram satchel, will now attract a Bulk Shipping Charge. The amount of the charge will depend on the items. Larger items will have a higher fee than smaller ones. All items that attract this fee will have this displayed in the description tab. This fee is in addition to the shipping method you chose, and is applied to each relevant unit you purchase.

 

Product Help

At Aussie Maille we are very aware that we all had to start at the beginning, and it can sometimes be a scary and frustrating place to be.  We have at Aussie Maille our fabulous Maille Library that we hope will answer all your questions...even the ones you didn't even realise you needed to ask!  This is an ongoing project of ours, so we suggest you check back often. We use AWG conversions on our site along with the wire diameter in mm's.

We list all our wire diameters in AWG.  For your information we also list the wire diameter in mm's to give you as much info as we can. For more information on Gauges and the two different systems that are used we have a very helpful table in our knowledge database.

Our rings are listed by inner diameter (ID) and are based on the mandrel size used to make that ring. We also list the Actual ID which is a measurement of the inner diameter of a closed jump ring. Generally the actual ring ID will be slightly larger than the mandrel size because of the metals natural tendency to spring back.  This will generally not affect your weaves unless you are weaving something that has very specific size requirements.

We currently have a mixture of metric and imperial measured rings.  Generally a straight conversion from the imperial to metric is shown, making for the odd sounding sizes.

In our Knowledge Database we have some very useful charts showing conversions of metric to imperial. You can find them by clicking here.

Anodizing is an electrolytic process. Basically the niobium is placed in a bath of conductive fluid and an electrical current is run through it to produce an oxide layer on the surface of the metal. It is this layer that produces the colour you can see. The various colours are the product of different voltages being used on that batch.

In relation to Aluminium, there is an additional step that involves dies to achieve the various colours. 

This will be subjective to several outside factors. The anodized colour can be scratched off, so reasonable care must be taken while weaving your rings. Try not to use a death grip on your pliers as you may scratch the rings. If you find you can't lessen your grip, try products like Tool Magic or even placing some masking tape over your pliers. The colours should last with normal wear of your items, but such factors as personal body chemistry may have an effect on the longevity of the colours. Once made into jewellery, keep the colour vibrant by not having them rub against such items as sand, keys etc.

Niobium can be tumbled for a short period of time, but it is recommended to clean up your rings with warm soapy water. Do not use abrasive cloths to clean them.

The stock levels shown are just that...what we currently have in stock.  If you need a greater amount please contact us directly and if we can assist you we will.  Please be aware that any order involving a partial backorder will incur additional postage charges.

We love to do custom orders, so if there is something you can't see but must have....please ask us. 


Please feel free to email us with any questions you may have in relation to our products.